Lack of social cues, less accountability of face-to-face communications, textual mediation and deindividualization are also likely factors. Anonymity can lead to disinhibition, which results in the swearing, offensive, and hostile language characteristic of flaming. Flaming emerged out of the anonymity that internet forums provide cover for users to act more aggressively. This term should not be confused with the term trolling, which is the act of someone going online, or in person, and causing discord. Be forgiving of other people’s mistakes.įlaming is the online act of posting insults, often laced with profanity or other offensive language on social networking sites. The more power you have, the more important it is that you use it well. Respect other people’s privacy.ĭon’t read other people’s private email. Help keep flame wars under control.Ĭorollary 1: Don’t respond to flame-bait.Ĭorollary 2: Don’t post spelling or grammar flames.Ĭorollary 3: If you’ve posted flame-bait or perpetuated a flame war, apologize. Share expert knowledge.Ĭorollary 1: Offer answers and help to people who ask questions on discussion groups.Ĭorollary 2: If you’ve received email answers to a posted question, summarize them and post the summary to the discussion group. Make yourself look good online.Ĭorollary 1: Check grammar and spelling before you post.Ĭorollary 2: Know what you’re talking about and make sense.Ĭorollary 3: Don’t post flame-bait. Just stay away.Ĭorollary 9: Conserve bandwidth when you retrieve information from a host or server. Respect other people’s time and bandwidth.Ĭorollary 1: It’s OK to think that what you’re doing at the moment is the most important thing in the universe, but don’t expect anyone else to agree with you.Ĭorollary 2: Post messages to the appropriate discussion group.Ĭorollary 3: Try not to ask stupid questions on discussion groups.Ĭorollary 4: Read the FAQ (Frequently Asked Questions) document.Ĭorollary 5: When appropriate, use private email instead of posting to the group.Ĭorollary 6: Don’t post subscribe, unsubscribe, or FAQ requests.Ĭorollary 7: Don’t waste expert readers’ time by posting basic information.Ĭorollary 8: If you disagree with the premise of a particular discussion group, don’t waste the time and bandwidth of the members by telling them how stupid they are. Know where you are in cyberspace.Ĭorollary 1: Netiquette varies from domain to domain.Ĭorollary 2: Lurk before you leap. Adhere to the same standards of behavior online that you follow in real life.Ĭorollary 2: Breaking the law is bad Netiquette. 209-216.Never forget that the person reading your mail or posting is, indeed, a person, with feelings that can be hurt.Ĭorollary 1 to Rule #1: It’s not nice to hurt other people’s feelings.Ĭorollary 2: Never mail or post anything you wouldn’t say to your reader’s face.Ĭorollary 3: Notify your readers when flaming.
(2002), "Remember the human: the first rule of netiquette, librarians and the Internet", Online Information Review, Vol. The principles behind sets of guidelines on policy development drafted for the Council of Europe, the Loughborough project, and Library Association Publishing, are outlined. Other evidence suggests computer system managers do not fully share the librarian’s concern for human values, and tend to place technical considerations first, so there is a need for libraries to develop policy that emphasises human values in the technological context. However, the results also suggest that librarians are not well organised to protect user privacy against possible intrusions from commerce, government or other sources.
Results from Loughborough University’s Privacy in the Digital Library project suggest that users have very strong trust that their privacy is safe with librarians. A major aspect of the relationship between the librarian and the user is the confidentiality of transactions and the librarian’s commitment to preserving the user’s privacy. It could also be taken as a reminder to librarians that they should not let the attractions of new technology cause them to forget the human dimension. This is intended to encourage more tolerant and considerate behaviour amongst Internet users. In one of the written versions of netiquette, the first rule is “remember the human”.
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